Return & Refund Policy

1. Return Eligibility

Returns will be accepted only under the following circumstances:

• The product was damaged during transit.
• The product received is defective or non-functional.
• You received an incorrect product or incorrect quantity.
• The product is delivered with missing items due to our packing error.

2. Return Request Timeline

Any return or replacement request must be submitted within 7 calendar days from the date of delivery.

Requests submitted after this period may not be eligible for return, replacement, or refund.

3. Unboxing Video Requirement

For claims involving damaged, missing, incorrect, or tampered products, customers are strongly advised to record an uninterrupted unboxing video from the moment the package is opened.

While not mandatory in every case, D DOT CGM reserves the right to request an unboxing video to verify the claim. Failure to provide sufficient evidence may result in rejection of the request.

4. Non-Returnable Products

For hygiene, safety, and medical compliance reasons, the following items cannot be returned:

• Opened or activated CGM sensors.
• Products with broken or removed security seals.
• Products showing signs of use, installation, or physical damage caused after delivery.
• Products damaged due to misuse, improper storage, unauthorized modification, or mishandling by the customer.
• Products returned without original packaging, labels, accessories, or documentation.

5. Inspection & Approval

All returned products undergo a quality inspection after they are received.

D DOT CGM reserves the right to approve or reject any return request if:

• The product does not meet the eligibility criteria.
• The reported issue cannot be verified.
• The product is found to be intentionally damaged, altered, or improperly handled.

6. Replacement Policy

If your return is approved, D DOT CGM may, at its sole discretion:

• Replace the product with the same item (subject to stock availability), or
• Issue a full refund if a replacement is unavailable.

7. Refund Policy

Once your returned product has been received and approved after inspection, refunds will be processed within 7–10 business days.

The refund will be credited to the original payment method used while placing the order.

Depending on your bank, card issuer, or payment gateway, it may take additional time for the amount to reflect in your account.

8. Shipping Charges

Shipping charges, delivery fees, and convenience fees are non-refundable, except in cases where:

• An incorrect product was shipped by D DOT CGM.
• The product was confirmed to be damaged or defective before delivery.

9. Order Cancellation

Orders may be cancelled within 24 hours of successful order placement.

Once an order has been packed, shipped, or handed over to the courier partner, cancellation requests may not be accepted.

If a prepaid order is cancelled within the permitted time, the refund will be initiated to the original payment method.

10. Refund Exceptions

Refunds will not be issued in the following situations:

• Change of mind after purchase.
• Incorrect product ordered by the customer.
• Delay in delivery caused by courier services, natural disasters, government restrictions, or other events beyond D DOT CGM's reasonable control.
• Minor differences in packaging or design that do not affect product quality or functionality.

11. Contact Us

If you need assistance with a return, replacement, cancellation, or refund, please contact our support team.

Email: support@ddot.health

When contacting us, please include:

• Order Number
• Registered Mobile Number
• Description of the issue
• Clear photographs or videos